Took my 2001 Ford in for an oil change/safety inspection, using one of their coupons. (I have been in before for oil changes and also for a busted coolant hose.) I was given an appointment and told it would be about a 45 minute wait because of the added time for the safety inspection. This is exactly how long it took. I really appreciate these safety inspections as my car is getting older and I like having a heads up to potential problems before taking long trips, which I often do. Much cheaper and quicker to get it fixed here than on the road after being towed (which has happened more than once, before I started doing preventive maintenance). Everyone from the young lady who answers the phone, to the technicians, was courteous and professional. And their rates are always competitive, especially with the coupons.